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Frequently Asked Questions
Frequently Asked Questions
P&B Capital Group FAQ
We’ve developed this FAQ to help consumers find answers to commonly asked questions about our company. If you have additional questions or need more information, we would be happy to assist you directly. Please call us at 888-569-9635 to speak with one of our representatives.
P&B Capital Group is a professional, nationally-licensed debt collection agency headquartered in West Seneca, NY. We partner with creditors to help consumers find agreeable solutions for resolving their outstanding account balances. Our team of professionals is highly experienced with a deep understanding of industry rules and regulations including the Fair Debt Collection Practices Act (FDCPA).
P&B Capital Group is not a scam, it is a legitimate third-party debt collection agency. We are nationally licensed and recognized, and we are compliant with all applicable rules and regulations.
Our phone number is 888-569-9635. Our hours of operation are Monday through Friday: 9AM to 6PM Eastern Time. You can also reach us by emailing info@pandbcapitalgroup.com. Our team will be happy to assist you with any questions.
We do not harass people. We operate following the Fair Debt Collection Practices Act (FDCPA). If you have any questions or concerns, we encourage you to contact our Compliance Team by phone at 877-743-9600 or by email at debtresolution@pandbcapitalgroup.com.
If you have received a call from P&B Capital Group, we may be attempting to collect an outstanding debt. We partner with creditors to help consumers resolve past-due accounts. We encourage you to call our team at 888-569-9635 for specific account information. After we verify your identity, one of our representatives will be glad to assist you.
We have been in business since 2004. Our executive team is well-seasoned in the industry and passionate about providing positive consumer experiences. We strive to operate with our core values of respect, reliability, and compliance.
We collect outstanding account balances on behalf of a variety of creditor clients. We operate as an outsourced 3rd party. Our clients include credit card lenders, personal and automotive loan companies, and more.
No, P&B Capital Group, LLC is a nationally-licensed, third-party collection agency headquartered in West Seneca, NY. We help consumers understand and resolve their financial obligations while providing improved cash flow for our creditor clients following our core values of Compliance, Reliability, and Respect.
P&B Capital Group is a third-party collection agency. If P&B has appeared on your credit report, it likely means that your original creditor asked us to collect overdue funds on an account in your name. P&B Capital wants to help consumers return to a state of financial well-being. Please visit P&B Capital Group’s Consumers page on our website for more information on how to make a payment on your account or to explore free financial literacy topics.
P&B Capital Group, LLC (P&B) is a third-party collection agency that provides creditors with professional collection services by working with consumers toward the resolution of outstanding account balances. We are licensed, bonded, and insured in all 50 states.
P&B Capital Group’s mission statement is: ”To deliver the highest quality of compliant and respectful debt collection services that provide clients increased cash flow while providing consumers with resources and options that help to resolve outstanding balances and return to financial wellness.”
No. P&B Capital Group is a collection agency that works with consumers to amicably resolve past-due balances on behalf of creditors. In certain limited instances, outside of P&B Capital’s control, a creditor may choose to pursue legal remedies to recover a debt. Our agents are trained to provide true and accurate information while discussing a debt.
We encourage consumers to contact us directly regarding credit bureau reporting or removal inquiries. Credit reporting policies vary by creditor and other factors. All credit reporting is governed by the Fair Credit Reporting Act.
Yes. P&B Capital Group is a professional collection agency working on behalf of our creditor clients to resolve past-due account balances (debts). We adhere to all governing rules and regulations surrounding the collection of debt as we strive to provide positive customer experiences and hassle-free resolutions.
We’re here for you with convenient and flexible payment options. You may pay through our online payment portal available 24/7, pay by phone with our excellent customer care representatives, or pay by mail. Call us today for help at 888-569-9635. Our highly-trained team members are available Monday through Friday: 9AM to 6PM Eastern Time.
Visit our Payment Portal.
If you would like to pay by mail, please include your account number on the check or money order, enclose it in a secure envelope, and mail directly to our headquarters. Please do not mail cash.
P&B Capital Group LLC
455 Center Rd
West Seneca, NY 14224
We encourage consumers to contact us directly regarding credit bureau reporting or removal inquiries. Credit reporting policies vary by creditor and other factors. All credit reporting is governed by the Fair Credit Reporting Act.
P&B Capital Group is a full-service debt collection agency that provides professional debt collection services to creditors within the receivables industry. Our company’s customized processes and state-of-the-art technology deliver the transparency and compliance that our clients trust while providing a positive experience for consumers. Learn more about us through our P&B Capital Group YouTube channel.
