Frequently Asked Questions
Frequently Asked Questions
P&B Capital Group FAQ
We’ve developed this FAQ to help consumers find answers to commonly asked questions about our company. If you have additional questions or need more information, we would be happy to assist you directly. Please call us at 888-569-9635 to speak with one of our representatives.
P&B Capital Group is a professional debt collection agency headquartered in West Seneca, NY. We partner with creditors to help consumers find agreeable solutions for resolving their outstanding account balances. Our team of professionals is highly experienced with a deep understanding of industry rules and regulations including the Fair Debt Collection Practices Act (FDCPA).
P&B Capital Group is a legitimate registered business. We’ve been in business since 2004 and are accredited with the Better Business Bureau. P&B Capital Group is a licensed third-party debt collection agency. We are established within our industry and compliant with all applicable rules and regulations.
Our phone number is 888-569-9635. Our hours of operation are Monday through Friday: 9AM to 6PM Eastern Time. You can also reach us by emailing [email protected]. Our team will be happy to assist you with any questions.
We do not harass people. We operate following the Fair Debt Collection Practices Act (FDCPA). If you have any questions or concerns, we encourage you to contact our Compliance Team by phone at 877-743-9600 or by email at [email protected]. To submit a dispute or complaint, please do so through our online Dispute Resolution Center. We take feedback seriously and after executive review, we will provide a prompt response to your concern.
If you have received a call from P&B Capital Group, we may be attempting to collect an outstanding debt. We partner with creditors to help consumers resolve past-due accounts. We encourage you to call our team at 888-569-9635 for specific account information. After we verify your identity, one of our representatives will be glad to assist you.
P&B Capital Group has been in business since 2004. Our executive team is highly experienced in the industry and passionate about providing positive consumer and client experiences. We strive to operate with our core values of respect, reliability, and compliance.
We collect outstanding account balances on behalf of a variety of creditor clients. We operate as an outsourced third party collector, meaning we are hired by creditors to assist in resolving delinquent and charged-off accounts to help reduce loss. Our clients include credit card lenders, personal and automotive loan companies, and more.
No, P&B Capital Group, LLC is a licensed, third-party collection agency headquartered in West Seneca, NY. We help consumers understand and resolve their financial obligations while providing improved cash flow for our creditor clients following our core values of Compliance, Reliability, and Respect. We are a Certified Receivables Business with the Receivables Management Association International.
P&B Capital Group is a third-party collection agency that sometimes appears on credit reports as “Pbcapigrp”. If P&B, LLC has appeared on your credit report, it likely means that your original creditor asked us to collect overdue funds on an account in your name. Please call our office to learn more about our credit reporting policies. We also invite you to visit P&B Capital Group’s Consumers page for more information on how to make a payment on your account or to explore free financial literacy topics.
P&B Capital Group, LLC (P&B) is a third-party collection agency that provides creditors with professional collection services by working with consumers toward the resolution of outstanding account balances. We are licensed, bonded, and insured. We are also accredited with the Better Business Bureau.
No. P&B Capital Group is a collection agency that works with consumers to amicably resolve past-due balances on behalf of creditors. In certain limited instances, outside of P&B Capital’s control, a creditor may choose to pursue legal remedies to recover a debt. Our agents are trained to provide true and accurate information while discussing a debt.
We encourage consumers to contact us directly regarding credit bureau reporting or removal inquiries. Credit reporting policies vary by creditor and other factors. All credit reporting is governed by the Fair Credit Reporting Act.
Yes. P&B Capital Group is a professional collection agency working on behalf of our creditor clients to resolve past-due account balances (debts). We adhere to all governing rules and regulations surrounding the collection of debt as we strive to provide positive customer experiences and hassle-free resolutions.
We offer convenient and flexible payment options. Payments can be made through our online payment portal available 24/7, by phone with our excellent customer care representatives, or by mail. Call us today for help at 888-569-9635. Our highly-trained team members are available Monday through Friday: 9AM to 6PM Eastern Time.
Visit our Payment Portal.
If you would like to pay by mail, please include your account number on the check or money order, enclose it in a secure envelope, and mail directly to our headquarters. Please do not mail cash.
P&B Capital Group LLC
455 Center Rd
West Seneca, NY 14224
We encourage consumers to contact us directly regarding credit bureau reporting or removal inquiries. Credit reporting policies vary by creditor and other factors. All credit reporting is governed by the Fair Credit Reporting Act.
P&B Capital Group is a full-service debt collection agency that provides professional debt collection services to creditors within the receivables industry. Our company’s customized processes and state-of-the-art technology deliver the transparency and compliance that our clients trust while providing a positive experience for consumers. Learn more about us through our P&B Capital Group YouTube channel.
P&B Capital Group (sometimes referred to as P&B LLC) is a nationally-licensed, third-party collection agency headquartered in West Seneca, NY. Our team of customer service representatives is dedicated to providing a positive consumer experience that leads to resolving outstanding account balances. On behalf of our creditor clients, we service non-performing accounts receivable portfolios with compliance, transparency, and respect. Our professional team helps consumers understand and resolve their financial obligations while providing improved cash flow for our creditor clients.
If you have received a text from P&B Capital Group, we may be attempting to contact you about a past-due account. We partner with a variety of creditors to help consumers resolve outstanding balances. We encourage you to call our team at 888-569-9635 for specific account information. After we verify your identity, one of our representatives will be glad to assist you.
Due to the length of our company name, consumers may see us referred to as “Pbcapigrp” on their credit report. This is short for P&B Capital Group. We apologize for any confusion this may cause.
P&B Capital Group is a third-party collection agency that sometimes appears on credit reports as “Pbcapigrp”. If P&B, LLC has appeared on your credit report, it likely means that your original creditor asked us to collect overdue funds on an account in your name. Please call our office to learn more about our credit reporting policies.
