Dispute Resolution Center
Your Rights. Your Voice. Your Resolution.
Dispute Resolution Center
Your Rights. Your Voice. Your Resolution.
At P&B Capital Group, we believe in transparency, respect, and protecting your rights. If you believe the account information you’ve received from us is inaccurate, incomplete, or unfamiliar, you have the right to submit a formal dispute — and we take that process seriously.
This page will guide you through how to dispute an account with us quickly and easily.
Why You May Want to Submit a Dispute
- You don’t recognize the account
- You’ve already paid the balance
- You believe the amount is incorrect
- You need more details about the account
No matter the reason, our team is committed to reviewing your dispute thoroughly and responding promptly in compliance with all applicable laws.
How to Submit a Dispute
You can submit a dispute by mail or by using our secure contact methods. When submitting a dispute, please include the following:
- Your full name
- Your account or reference number
- A clear explanation of the issue
- Any documents or information supporting your claim
Mail Disputes To:
P&B Capital Group, LLC
455 Center Road
West Seneca, NY 14224
Or complete the form on this page to securely submit a dispute online.
What Happens After You Submit a Dispute?
Once we receive your dispute, our team will:
- Review the information you’ve provideda
- Investigate the account details internally
- Pause collection efforts while your dispute is under review
- Respond in writing with the outcome of our investigation
This process is guided by the Fair Debt Collection Practices Act (FDCPA) and other consumer protection laws.
Need Help or Have Questions?
Our team is here to support you throughout the process. If you need clarification or have additional questions, we encourage you to reach out so we can assist you directly.
Know Your Rights
P&B Capital Group is committed to full compliance and respectful communication. If you want to learn more about your rights, visit our:
We’re Here to Help — Not to Hassle
Disputing a debt doesn’t have to be complicated or intimidating. We’ll walk you through the process with professionalism, transparency, and care.
