Who is P&B Capital Group?

P&B Capital Group provides respectful, compliant, and reliable debt collection services for creditors.

Who is P&B Capital?

P&B Capital Group provides respectful, compliant, and reliable debt collection services for creditors.

About P&B Capital

P&B Capital Group, LLC is a third-party collection agency headquartered in West Seneca, NY. On behalf of our creditor clients, we service non-performing accounts receivable and loan portfolios with compliance, transparency, and respect. We help consumers understand and resolve their financial obligations while allowing our creditor clients to return to their core businesses, while improving their cash flow. We are proud to be a Certified Receivables Business (CRB) with Receivables Management Association International as well as an Accredited Business with the Better Business Bureau.

Our Mission Statement

To deliver the highest quality of compliant and respectful debt collection services that provide clients increased cash flow while providing consumers with resources and options that help to resolve outstanding balances and return to financial wellness.

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Core Values

Our core values of compliance, reliability, and respect drive us to achieve excellence and exceed expectations for our clients and their consumers.

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Compliance

Our team is highly trained in the Fair Debt Collection Practices Act (FDCPA) and applicable regulatory requirements. We strive for positive consumer experiences to reach agreeable account resolutions. We ensure ongoing and consistent training to keep current and cutting-edge.

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Reliability

Our clients depend on our transparency, accuracy, ethical operations, and of course, results. We work hard to exceed expectations by carefully strategizing and deliberately tailoring our approach. Our clients consistently rely on our dependable returns in the form of protection and exceptional performance.

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Respect

To demonstrate respect to consumers, colleagues, and clients, we aim for the 3 C’s: Cooperation, Collaboration, and Communication. That’s why we customize and integrate with client-specific needs and approach consumers with a compassionate mindset to reach solutions.

Our Approach

We focus on a consumer-centric approach. P&B Capital understands that positive consumer experiences lead to satisfied consumers and clients. Our foundational respect for people motivates us as we remain informed and compliant on the latest standards and regulations, provide consistently positive consumer experiences, and deliver on our promises to clients in a reliable and trustworthy manner. Clients know that our deliberate, respectful approach leads to optimal outcomes.

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Our Approach

We focus on a consumer-centric approach. P&B Capital understands that positive consumer experiences lead to satisfied consumers and clients. Our foundational respect for people motivates us as we remain informed and compliant on the latest standards and regulations, provide consistently positive consumer experiences, and deliver on our promises to clients in a reliable and trustworthy manner. Clients know that our deliberate, respectful approach leads to optimal outcomes.

A smiling box with a smile which indicates customer satisfaction
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Industry Memberships

P&B Capital maintains active membership in industry trade associations ACA International and Receivables Management Association International (RMAI). Our membership in these industry-leading trade organizations demonstrates our commitment to high standards of compliance, ethical practices, and customer service required to excel in the receivables industry. Additionally, our memberships provide us access to ongoing professional development resources and events as well as additional training opportunities for our team as we ensure we remain on the cutting-edge of current industry and regulatory standards. We aim for win-win solutions and positive experiences for both customers and creditors.

Two businessmen shaking hands while their colleagues applauding and smiling

Industry Memberships

P&B Capital maintains active membership in industry trade associations ACA International and Receivables Management Association International (RMAI). Our membership in these industry-leading trade organizations demonstrates our commitment to high standards of compliance, ethical practices, and customer service required to excel in the receivables industry. Additionally, our memberships provide us access to ongoing professional development resources and additional training opportunities for our team as we ensure we remain on the cutting-edge of current industry and regulatory standards. We aim for win-win solutions and positive experiences for both customers and creditors.

Learn more about the respectful and compliant services we provide for creditors.